Warranty Policy
At Ashiyr, our warranty policy reflects our commitment to delivering exceptional products and ensuring your satisfaction with your jewelry purchase from Ashiyr. If you have any questions or need further assistance regarding our warranty, please do not hesitate to contact us.
​
Coverage Period
Our warranty covers manufacturing defects and craftsmanship issues for a period of 6 months from the date of purchase.
Eligibility
Covered Items
The warranty is valid for the original purchaser and is non-transferable. To be eligible for warranty service, you must provide proof of purchase from Ashiyr, or an authorized retailer.
The warranty covers structural defects, faulty clasps or closures, and any other issues arising from the manufacturing process.
Exclusions
The warranty does not cover damages resulting from accidents, misuse, improper care, or normal wear and tear. It also does not cover damage caused by resizing or alterations performed by a third party.
Warranty Service
In the event of a covered issue, please contact our customer support team at [ashiyrjewelry@gmail.com] or through the contact form on our website. Our team will guide you through the warranty service process and provide you with the necessary instructions.
Shipping and Handling
For warranty service, the customer is responsible for shipping the item to our designated address. We recommend using a trackable shipping method for security and reliability.
We will cover the return shipping costs for repaired or replaced items, ensuring that they are safely delivered back to you.
Evaluation
Upon receiving the item, we will conduct a thorough evaluation to determine if the issue is covered under the warranty. If eligible, we will repair or replace the item at no additional cost to you.
Any unauthorized repairs or alterations performed by a third party will void the warranty.