Return Policy
At Ashiyr, we value your trust and satisfaction, and our team is dedicated to ensuring your happiness with our products. If you have any questions or need further assistance, please do not hesitate to contact us.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return for a full refund or exchange.
Eligibility
To be eligible for a return, the item must be in its original condition, unworn, and with all original packaging and tags intact.
Process
To initiate a return, please contact our customer support team at [ashiyrjewelry@gmail.com] or through the contact form on our website. Our team will guide you through the return process and provide you with the necessary instructions.
Return Shipping
Customers are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe and reliable return delivery.
Refund or Exchange
Once we receive the returned item and verify its condition, we will process your refund or exchange promptly. Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective
In the unlikely event that you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.